Privacy Policy

We are committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Privacy Policy describes how your personal information is collected, used, and shared when you visit quantumprm.com (the “Site”).

During your visit to our Site, remember that the medical and health information presented here is intended to be general in nature and should not be viewed as a substitute for professional advice. Please consult with a healthcare professional for all matters relating to personal medical and healthcare issues.

Personal Identification Information We Collect

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, company, email address, and phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

Non-Personal Identification Information We Collect

When you visit the Site, we may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include certain information about your device, such as information about your web browser, IP address, time zone, some of the cookies that are installed on your device, the type of computer and technical information about Users’ means of connection to our Site, such as the operating system and the Internet service providers utilized, and other similar information. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable cookies, visit https://www.allaboutcookies.org/.
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics using Google Analytics, about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

How We Use Your Personal Information

We use the Patient Registration Information that we collect to submit any registrations placed through the Site.

Additionally, we use this Patient Registration Information to

• Communicate with you
• Screen registration submissions for potential risk or fraud
• Register you for or provide you with information for programs and services you have requested
• Respond to your emails or online requests
• Send you information you request

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site and to assess the success of our marketing and advertising campaigns).

How We Protect Your Information

We adopt appropriate data collection, storage and processing practices, and security measures to protect against unauthorized access, alteration, and disclosure or destruction of your personal information and data stored on our Site.

Sharing Your Personal Information

We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and Users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Data Retention

When you submit form information through the Site, we will maintain your Patient Registration Information for our records unless and until you ask us to delete this information.

Facebook Messenger and Instagram Integration

This section applies only to Quantum PRM's integration with Meta's Facebook Messenger and Instagram services.

Facebook Messenger and Instagram Integration Information We Collect

When an authorized representative of a practice connects a Facebook Page or Instagram account to Quantum PRM, we collect and store information necessary to establish and maintain the connection. This may include the Facebook user ID of the individual authorizing the connection, Facebook Page ID and name, Page access token, and the ID of any linked Instagram account.

We also collect and process messaging information associated with connected accounts, including incoming and outgoing messages, photos, supported attachments, sender identifiers, available names or usernames, and message timestamps.

How We Use This Information

Quantum PRM uses this information to provide a unified communications platform that allows authorized practice staff to receive, view, manage, and respond to Facebook Messenger and Instagram conversations directly within Quantum PRM.

Authorized practice users may also choose to associate conversations with existing patient or customer profiles within Quantum PRM, subject to applicable permissions, consent requirements, and privacy obligations.

Information may also be processed as necessary to maintain, secure, troubleshoot, and support the integration.

We do not sell Facebook or Instagram messaging data or use it for advertising purposes.

Data Security and Sensitive Information

Quantum PRM employs security measures designed to protect information processed through its platform. Facebook Page access tokens are stored in encrypted form, and access to stored conversations is restricted to authorized users within the connected practice.

Because messages are initiated through third-party platforms, individuals may choose to share sensitive personal or health-related information. Quantum PRM may provide notifications, warnings, automated filters, and other configurable safeguards intended to help practices identify and appropriately manage sensitive communications.

These safeguards are not guaranteed to identify or prevent every instance of sensitive information being shared. Facebook Messenger and Instagram should not be relied upon as substitutes for secure patient communication channels.

Practices are responsible for ensuring that their use of connected messaging services complies with applicable privacy requirements, including requirements concerning protected health information.

Facebook and Instagram Data Retention

We retain Facebook and Instagram integration data only for as long as necessary to provide the connected services, fulfill applicable legal or regulatory obligations, or satisfy permitted data-retention requirements.

Information associated with patient records may be subject to additional healthcare record-retention requirements. Meta-derived information is deleted when required by applicable platform policies or law, except to the extent that retention is legally required.

Disconnecting Facebook or Instagram

An authorized practice representative may disconnect Quantum PRM from Facebook or Instagram by removing Quantum's access through the applicable Meta account settings or contacting support@quantumprm.com.

Disconnecting an account stops the associated integration from accessing new messages. Previously stored data is handled according to applicable retention requirements and data-deletion requests.

Requesting Deletion of Your Data

Individuals may request deletion of Facebook or Instagram information stored by Quantum PRM by emailing support@quantumprm.com.

Users who authorized a Facebook connection may also initiate a request through Facebook:

1. Open Facebook and navigate to Settings & Privacy, then Settings.
2. Select Apps and Websites.
3. Find and remove Quantum PRM.
4. Select Send Request if presented with the option to request data deletion.

When we receive a valid deletion request, we process the applicable Meta-derived data, including stored messages, attachments, identifiers, and related account associations, as soon as reasonably possible and in accordance with applicable legal requirements and Meta's data-deletion policies.

Where information has been associated with a patient record, information that must be preserved under applicable healthcare laws may be retained to the extent legally required.

Requests submitted through Meta's data-deletion process are handled through Quantum PRM's data-deletion callback. A confirmation or status-tracking link may be provided through Meta.

Requests From Individuals Who Message a Practice

If you contacted a practice through Facebook Messenger or Instagram and would like your conversation data removed from Quantum PRM, you may contact the practice directly or email support@quantumprm.com.

Please identify the practice and the Facebook or Instagram account associated with your request so we can locate the applicable information. Do not include sensitive medical information in your deletion request.

We will process verified requests in accordance with applicable legal obligations and data-retention requirements.

Deleting information from Quantum PRM does not delete messages independently stored by Facebook, Instagram, or Meta. Any requests to delete information directly from those platforms must be submitted through their respective services.

Facebook and Instagram Contact Information

For questions regarding Facebook or Instagram data collection, privacy, or deletion requests, please contact:

Quantum PRM Support
support@quantumprm.com

Changes to This Policy

Quantum has the discretion to update this privacy policy at any time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@quantumprm.com or by mail using the details provided below:

This document was last updated on October 15, 2026.